FAQ & Site Info

Terms of Service

Customer Service:
If you have experienced a problem, please email us at [email protected] and we would love to cheerfully help you resolve the issue as soon as possible! We ask that you please ask nicely. We want to maintain a friendly environment here, so if the first request we receive is very hostile, it is our policy to simply issue a refund.

Order Policy
If you are ordering ONLY soaps those will ship right away if they are cured. Please be PATIENT and KIND while I am starting my new soap making supply store. I am sure there will be hiccups while we figure out the best and most efficient methods for this new venture.
If there's an error or problem, please email us and let us know. Please include your and NAME, EMAIL and ORDER NUMBER if you have it.
PLEASE NOTE: The Shipping Calculator is having a few problems calculating shipping prices correctly. We will give a refund on the overages if there are overages on your order. If you didn't pay enough shipping it's on us!
We accept all major credit cards and PayPal payments. We only accept orders online at this time.
PLEASE MAKE 100% SURE that your Email AND Ship To addresses are correct. You will receive an email confirmation when your order is shipped and we ONLY ship to the address on your order so PLEASE make sure it is correct. IF YOU GIVE US THE WRONG ADDRESS: there is a $20 change of address fee that will be added to your order before processing. If that package was shipped to the wrong address you will be responsible for the cost of reshipping your items and will not get a refund on the original shipping cost.
If you use Paypal to pay, please make sure your Paypal mailing address is correct, as Paypal will submit your address on file as your shipping address.
We CAN NOT add to orders once they are made. For security reasons we do not keep payment information, and cannot add to an order once it has been placed. Please be sure you have everything you need in your cart before placing your order. At this time due the volume of orders we receive we CAN NOT combine orders.
We are not responsible for delays in order processing due to declined credit cards.

Refunds and Returns
We do not allow returns of any kind at this time due the sanitary nature of our products. If you have received an item and it is damaged or the incorrect item please let us know so we can correct it.

Shipping Policy:
Once we receive confirmation of your order, you shipment will be send out for shipping 1 day after unless the soap that you choose has to be cured first.